A tourist whose plane seats were assigned to someone else despite paying for the flight has clashed with Ryanair. Sue Graham traveled to Benidorm with her estranged husband Eric and her 22-year-old stepdaughter Sophie.
But their problems began when they were about to board their flight back to Liverpool John Lennon Airport. Sue, 68, told the Liverpool Echo: “On arrival at Alicante airport for our flight home, the Ryanair attendant told us our seats had been canceled and it would cost us another €30 each to take the flight we had already taken”. paid out.
“When I told the assistant that we had no money, he said: ‘It’s not my problem’, pay 30 euros more each or solve your problem. I suffer from depression and anxiety, so you can imagine my state of mind thinking that we were going to be abandoned at the airport”.
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Sue said they only managed to secure their seats after Eric used the money meant to pay his Sky bill to hand over the cash demanded by Ryanair. But the airline said the problem was because Sue had booked with the On the Beach travel company instead of directly with Ryanair.
She added: “I am upset. I was informed that this happened to other travelers due to the airline’s overselling of seats. If someone arrives before you, they will sell you their seats.”
Sue, from Dingle, also claimed that her husband was charged a further €46 after his hand luggage, which he had taken with him on the flight without any problems, was returned at the gate and he had to pay to enter. wait, or leave it behind.
A Ryanair spokesman said: “This is an excellent example of the problems customers face when they book flights through OTAs (online travel agents) and not directly with the airline. Ryanair did not cancel the seats on the airline reservation. Ms. Graham Ms. Graham was charged a standard airport check-in fee of €90 (€30 per passenger) because she did not check in online two hours before her scheduled departure time.
“Ryanair urges customers to always book direct as OTAs may provide Ryanair with incorrect email addresses, contact details and payment details, preventing Ryanair from communicating directly with the customer to share information and service updates. essential flights, including check-in directions, possible departure time, changes, delays, cancellations and refund updates.
“To protect our customers, Ryanair has developed the Verified Seal and Price Checker to assure customers that they are booking directly with Ryanair. However, to avoid unnecessary complications, Ryanair advises customers to always book directly on the site. official Ryanair website or app.
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