Paypal problem leaves mum crying for not being able to access her money | Personal Finance | Finance

Like 300 million people around the world, Debbie relies on PayPal to receive payments from her children’s clothing store. The mother has been using PayPal for 10 years, but she recently discovered that her account had been frozen out of the blue.

To make matters worse, PayPal said the account would be inaccessible for a staggering six months.

Debbie couldn’t sell anything or access her own money, she had over £10,000 in her account at the time.

She said: “Everything that I had worked for all these years fell apart because PayPal said that I have violated, when I know I have not, which is why I am so convinced that I am not going to sit down and be silent. .

Despite providing PayPal with proof that he had refunded the £6 that was paid to him in error, the tech giant would not relent.

But it didn’t end there, two days before the 180 days were up, she alleges PayPal took £3,680 from her account.

Debbie continued: “Unfortunately, two days before the 180 days, PayPal decided that they would take my money and say it was all for PayPal damages.

“Because of the £6 I’ve lost £1500 they have and income-wise I’d probably say I’ve lost between £80,000 and £100,000.

“The stress that PayPal has caused me personally and my family, because in turn I come home stressed and take it out on my closest and dearest ones.”

“I don’t think they really understand the massive impact it’s had.”

Host Gloria Hunniford read the response she had received from the company.

She said: “PayPal said that it has a responsibility to ensure customers don’t break the rules outlined in their user agreement.

“You have the right to access damages and take appropriate action when a customer engages in certain restricted activities.”

However, the show’s consumer expert, Martyn James, said PayPal should have investigated Debbie’s case much sooner.

Express.co.uk contacted PayPal, which declined to comment further, saying its statement had already been covered in the programme.

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