A Cork pub came into the public eye today after a customer complaint said staff are “extremely upset” about a “mistake” that has since broken out.
The popular Gallagher’s Gastropub on McCurtain Street was featured as the talk of Irish radio this morning after a tweet went viral about the cost of brown sauce.
The disgruntled customer’s tweet ended up being sent to the Neil Prendeville Show on RedFM, including a photo of a bill for two Irish breakfasts showing a €1.50 charge for “brown sauce”.
Read more:Furious customer after Cork restaurant charges ‘ridiculous’ price for brown sauce in full Irish breakfast
A discussion quickly began about the cost of living in Ireland as it continues to rise, as well as the major issues facing the hospitality sector at the moment.
Restaurateurs have been vocal about their struggles to find staff while trying to cope with rising costs for everything from light and heat to skyrocketing ingredients.
However, the owners of Gallaghers, which has a 4.5-star rating on Tripadvisor and is widely regarded as one of the best places for quality and value in Leeside, took to social media this afternoon to explain what had happened. .
In the Facebook post, they said; “Yesterday, one of our new team members made a mistake while trying to fulfill a customer request.
“When we were made aware of the error, we immediately contacted the customer to apologize for the error and make it clear that we do not charge for the brown sauce.
“We explained to the client that we charge for our homemade condiments, the man was very understanding and explained that he had his own pub and that these things happen.
“We invited him for a pint or a sandwich on us when he came by again.”
The owner went on to lament the fact that the bill was torn up and sent to a popular radio show “with no mention that the matter had been resolved to his satisfaction.”
“It was then posted on their social media platforms, prompting a response that was disproportionate and extremely upsetting to the poor member of staff involved.”
“To be clear, we do not charge for condiments or table sauces.”
Gallaghers has in the past been voted the best gastropub in the South West at the Irish Food Awards.
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