An Post Money systems suffer from serious software malfunction – The Irish Times

An Post Money customers have experienced significant delays in crediting salaries and other funds to their accounts, while the online portal used to access its services has also been blocked and remains unavailable as of Friday night.

An Post Public Affairs Manager Angus Laverty said there were also “intermittent” problems with the app used to access account information, while setting up certain payments remains unavailable to thousands of its customers.

It said the difficulties arose during the installation of a software version that was “implementing enhanced functionality for the application.”

According to Mr. Laverty, the software release “triggered the issues that arose and our technical teams have been working non-stop on this since yesterday (Thursday) morning. A solution has been developed and is currently being implemented.”

System issues have also affected the An Post Money app and its online banking operation, while customers are currently unable to set up new SEPA payments.

“There was a delay in receiving SEPA payments (including wages) from customers yesterday, these will all be processed within the normal 24-hour payment window for SEPA,” the spokesman told The Irish Times.

“Our online banking portal is down for all customers. Customers cannot currently initiate new SEPA credit transfers. Existing standing orders/direct debits continue to be paid. Incoming SEPA payments are processed as normal,” he continued.

He said that while the app has been available throughout the system malfunction, “some customers are having difficulty logging in and may require more than one attempt to complete the process. All customers should be able to access their balance through the app; they may need more than one login attempt to gain access.”

He said a fix is ​​”in development” for app-connected login issues and said it will “roll out in the next few days.”

Mr. Laverty emphasized that “there would be no need for clients to contact us at this time” and that updates would be available on the An Post website and on social media.

“We apologize to customers who have been disturbed in any way,” he concluded.

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